FAQ

How long does it take to ship my order?

It takes up to two weeks although we often ship sooner. We produce on demand and have a backlog, which is a little slower but lets us keep the prices down.

What do the interior dimensions measure?

The case sizes measure “foam to foam” on the inside, meaning the interior dimensions take into account the 1/8” XLE foam. If your pedal board is 24” wide, the actual wood dimension on the inside will be 24 ¼ ” with 1/8th “ foam on either wall.

 

What kind of hardware does Rubiconroadcase.com use?

We buy industry standard Penn Elcom handles, hinges, and latches made from cold rolled steel. The edge extrusions are aluminum.

What if my order is damaged in transit?

Let us know as soon as possible and we will arrange for a credit and return. Our email is team@rubiconroadcase.com , and if you could send some pictures from your phone that would be appreciated.

What if I change my mind and want to return the product?

We will be happy to arrange a refund or exchange, simply ship the case or pedal board in its original packaging to:

 

Rubicon Roadcase

88 Buff Lane

Taylorsville, NC   28681

 

I need expedited shipping, like overnight!

Standard ground shipping is free to the lower 48 on all of our products. We can arrange for overnight, second day, or three day shipping for an extra charge, but frankly that is a great deal of money and is not recommended.

I have more questions…

Send us an email at and we will get back to you quickly!